Front Office Executive / Receptionist Jobs in Coimbatore Budget Hotel

📋 Job Description

Jobzi is sourcing qualified candidates for Front Office Executive / Receptionist positions in Coimbatore's private Budget Hotel sector. This is a full-time opportunity with a reputed Hospitality and Budget Hotels employer in Coimbatore offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Coimbatore.

📌 Key Responsibilities

• Welcome arriving guests, complete check-in formalities, verify identity documents, and allocate rooms as per booking details.
• Process guest check-outs, prepare final invoices, collect payments in cash and card, and address billing queries.
• Operate the hotel property management system to update room status, guest profiles, and reservation records accurately.
• Handle incoming calls, OTA booking queries, and walk-in enquiries with prompt and courteous service.
• Coordinate with housekeeping for room readiness, maintenance issues, and early arrival or late check-out requests.
• Manage petty cash, daily billing reconciliation, and front desk closing reports for handover to the night auditor.
• Record guest feedback, escalate unresolved complaints to the duty manager, and follow up on guest satisfaction.

🎓 Qualifications and Requirements

• Graduate in any discipline or Diploma in Hotel Management (DHM) from an AICTE-approved institute.
• 0 to 2 years of experience in a hotel or hospitality front office environment; freshers from hotel management institutes are welcome.
• Working knowledge of a hotel property management system such as Opera, IDS, or similar front office software.
• Basic spoken English and Tamil for handling domestic business travellers, transit guests, and walk-in enquiries.
• Ability to handle cash, issue accurate bills, and reconcile daily front desk transactions.
• Neat appearance and professional grooming as required for a guest-facing front office role.
• Willingness to work rotating shifts including morning, evening, and weekend shifts.
• Good Tamil and English communication skills for team coordination and client interaction in Coimbatore.

✅ Required Skills

🏆 Certifications and Qualifications

Diploma or Graduate in Hotel Management (BHM/DHM) from AICTE-approved institutes for management trainee and supervisory roles; 12th pass or Graduate for housekeeping, front office, and F and B service roles; FSSAI food handler certification for F and B production staff; basic computer skills and Opera PMS or similar hotel property management system training for front office; first aid and fire safety certification for hotel operations staff; spoken English and Tamil for guest-facing roles; knowledge of OTA (online travel agency) booking portals and revenue management basics for front office roles