Mystery Shopping Auditor Jobs in Coimbatore Market Research Company

📋 Job Description

Jobzi is sourcing qualified candidates for Mystery Shopping Auditor positions in Coimbatore's private Market Research Company sector. This is a full-time opportunity with a reputed Market Research and Consumer Insights employer in Coimbatore offering competitive salary, structured growth, and a professional work environment. Tamil communication skills are preferred alongside English for professional and business interaction in Coimbatore.

📌 Key Responsibilities

• Conduct mystery shopping assignments at assigned retail stores, branches, restaurants, and service outlets as per project scenario guidelines
• Evaluate customer service standards, product knowledge, complaint handling, and facility hygiene as per the mystery shopping checklist
• Record findings immediately after each assignment using memory and complete detailed audit report forms within specified deadlines
• Photograph assigned areas and service touchpoints as evidence for audit report substantiation where permitted
• Maintain cover identity during visits and avoid revealing mystery shopper status to service personnel
• Submit completed mystery shopping reports to the quality team via online portal or physical submission within the required turnaround time
• Attend pre-assignment briefings to understand client scenario requirements, pass criteria, and data capture expectations

🎓 Qualifications and Requirements

• Graduate degree in any discipline with good observational skills and the ability to recall service interaction details accurately
• Ability to maintain a natural customer demeanour during mystery shopping assignments without revealing the audit purpose
• Good written communication skills in English and Tamil for completing detailed mystery shopping report forms
• Willingness to travel to various retail, hospitality, and service locations across Coimbatore for assignments
• Smartphone proficiency for using mystery shopping apps and submitting photographic evidence
• Freshers and experienced candidates from customer-facing service backgrounds are both welcome
• Ability to maintain confidentiality regarding assignment details and client identity at all times
• Good Tamil and English communication skills for team coordination and client interaction in Coimbatore.

✅ Required Skills

🏆 Certifications and Qualifications

Graduate or MBA Marketing for research executive and client servicing roles; SPSS, SAS, or R for quantitative data analysis roles; NVivo or Atlas.ti for qualitative research analysis; Python or SQL for advanced analytics and data science roles; GIS mapping tools for retail audit and geo-analytics roles; knowledge of NPS, CSAT, CES for customer experience research roles; Qualtrics or SurveyMonkey for online survey and panel research; Tamil language for field interviewing in Coimbatore; syndicated brand tracking research methodology awareness for brand equity and panel tracking roles